General Terms and Conditions for Printing Services

These Terms and Conditions (“Terms”) apply to all services provided by MBS Digital (“the Company”, “we”, “us”, “our”) for the printing, production, and related services (“Services”) offered to clients (“Client”, “you”, “your”). By placing an order or engaging in any service with us, you agree to comply with these Terms, which are governed by New Zealand law.

1. General Agreement

1.1 By placing an order with us, the Client agrees to these Terms and Conditions in full.

1.2 These Terms form the entire agreement between the Client and the Company unless otherwise agreed upon in writing.

1.3 The Company reserves the right to modify these Terms at any time. Any changes will be posted on our website or communicated directly to the Client.

2. Quotation and Acceptance

2.1 All quotes provided by the Company are valid for 30 days, unless otherwise specified. A quote is an estimate, and final pricing may vary based on changes to the scope or specifications of the order.

2.2 The Client agrees to the quote by providing written or electronic confirmation, which constitutes the acceptance of the terms outlined in the quote and these Terms and Conditions.

2.3 The Company reserves the right to amend prices in the event of significant changes in materials, production costs, or labour, or if the Client requests a change in the scope of work.

3. Orders and Specifications

3.1 The Client is responsible for providing accurate details and specifications for the printing job, including but not limited to text, design files, colours, sizes, quantities, and paper types.

3.2 All artwork and files must be provided in a format that meets the Company’s specifications. The Company is not responsible for any errors or issues resulting from files submitted in the wrong format, with incorrect details, or if they are of insufficient quality.

3.3 The Client may request a proof of the design or finished product prior to final production. The Company will provide a proof for approval, and no production will commence until the proof is approved by the Client in writing. The Client is responsible for ensuring that all details are correct before approving the proof.

3.4 Any amendments or revisions requested by the Client after the proof is approved may incur additional charges, and may delay the production timeline.

4. Payment

4.1 Payment terms will be outlined in the quotation or invoice provided by the Company. In the absence of specific terms, payment is due upon delivery of the printed materials, unless otherwise agreed upon.

4.2 The Company reserves the right to request an upfront deposit for the order, particularly for large orders or custom work. The balance of the payment is due prior to the release of the final product.

4.3 Payments may be made via bank transfer, credit card, or other agreed-upon methods. The Company reserves the right to withhold delivery of the final product if the Client’s payment is not received.

4.4 If the Client fails to pay any amount due within the agreed time, the Company reserves the right to charge interest at a rate of 10% per annum on the overdue balance, along with any legal or collection costs incurred in recovering the debt.

5. Delivery and Shipping

5.1 Delivery dates are estimates only, and while the Company will make all reasonable efforts to meet the delivery timeline, the Company is not liable for any delays, losses, or damage that may occur in transit.

5.2 The Client is responsible for providing accurate delivery information, including delivery address and contact details. Any costs incurred due to incorrect or incomplete delivery information may be passed on to the Client.

5.3 Delivery charges may apply, depending on the location and size of the order. The Client will be advised of any delivery costs at the time of placing the order.

5.4 The Company will not be liable for any delays in delivery caused by circumstances beyond its control, including, but not limited to, natural disasters, strikes, accidents, or issues with third-party delivery providers.

6. Quality and Inspection

6.1 The Company strives to ensure that all products meet high-quality standards. However, the Client acknowledges that variations in colour, size, and finish may occur due to the nature of the printing process. Such variations are generally within acceptable industry standards.

6.2 The Client must inspect the goods upon delivery. Claims for defects or discrepancies must be made in writing within 7 days of receiving the order. After this period, the products are deemed to have been accepted by the Client.

6.3 The Company is not responsible for any issues arising from the Client’s approval of the proof or final design.

7. Intellectual Property

7.1 The Client represents and warrants that it owns or has the right to use all intellectual property (including trademarks, designs, logos, images, and text) provided to the Company for printing.

7.2 The Client grants the Company a licence to use such intellectual property solely for the purpose of fulfilling the order.

7.3 The Company may use the Client’s final printed products for marketing or promotional purposes unless the Client requests otherwise in writing.

7.4 The Company will not be liable for any infringement of third-party intellectual property rights arising from the Client’s use of materials provided to the Company for printing.

8. Cancellations and Changes

8.1 Once an order is placed, cancellations or changes may not be accepted, particularly if production has already commenced. If the Client wishes to cancel or modify an order, they must inform the Company as soon as possible.

8.2 If cancellation is accepted, the Company may charge a cancellation fee to cover any costs incurred up to that point, including the cost of materials, labour, and administration.

8.3 The Client may not change the scope of work after the approval of the proof without incurring additional charges.

9. Liability and Limitations

9.1 The Company will not be liable for any loss, damage, or consequential loss caused by delays, errors, or defects in the final printed materials, unless it can be proven that the Company was negligent.

9.2 The Client agrees to indemnify the Company against any claims, costs, and damages arising from the use of the Client’s intellectual property or any third-party claims related to the products.

9.3 The Company’s liability in respect of any defective goods is limited to the reprinting or replacement of the goods, at its discretion, but in no case will the Company’s liability exceed the total price of the order.

10. Force Majeure

10.1 The Company will not be held liable for failure to perform its obligations under these Terms if such failure is due to circumstances beyond its reasonable control, including, but not limited to, natural disasters, industrial actions, or any other events of force majeure.

11. Privacy

11.1 The Company is committed to protecting the privacy of its Clients in accordance with the Privacy Act 2020 (NZ). The personal information provided by the Client will be used solely for the purpose of fulfilling the order and communicating about the services provided.

11.2 The Client’s personal details will not be shared with third parties unless required by law or for purposes related to fulfilling the order (e.g., shipping or payment processing).

12. Governing Law

12.1 These Terms are governed by the laws of New Zealand, and any disputes will be resolved within the jurisdiction of New Zealand courts.

13. Severability

13.1 If any part of these Terms is found to be invalid or unenforceable, the remainder of these Terms will remain in full effect.

14. Contact Information

For any inquiries or issues regarding these Terms, please contact us at:

  MBS Digital
  23-29 Broderick Road, Johnsonville, Wellington 6037
  Phone: 04 4775705
  Email: mbs@mbsdigitalprint.com
  Website: www.mbsdigital.co.nz

 

 

For Signage installation and offsite work

The customer acknowledges that all quotations, estimates and tenders are based on MBS Digital standard labour working hours from 8am to 5pm, Monday – Friday. By negotiation, any work carried outside these hours will incur additional charges.

The customer agrees that estimations of completion dates will be based on the provisions of full cooperation from the customer; any goods from other suppliers; and access to the site location for the purpose of installation of the goods which shall be the customers sole responsibility,

MBS is not responsible for any delay in installation directly or indirectly due to weather or arising out of the actions or omissions of the customer (including any employee, officer or contractor of the customer) or any third party.

MBS shall have no liability with respect to failures and problems resulting from faults with the building, structure or sub-fascia to which MBS Digital fixed the goods, where such faults were not apparent at the time of installation and had not been notified to MBS Digital in writing by the customer

MBS shall have no liability in respect of any defect arising from fair wear and tear, wilful damage or negligence by the customer or persons using the goods, abnormal working conditions, failure to follow MBS Digital’s instructions (oral or written) or misuses or alteration or repairs of the goods with MBS Digital’s approval.

MBS reserves the right to decline to carry out the installation or stop installation due to, but not limited to:

 

• unacceptable health and safety risk to staff or the public weather

• delays in starting the installation outside the control of MBS Digital

• unsuitable application surface or structure to which the goods will be installed, that will result in the premature failure of the goods.

MBS reserves the right to charge additional costs incurred, including due to, but not limited to:

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• any on-site delays outside the control of MBS Digital before and during installation

• time for staff to attend required site inductions, meetings and training

• additional cleaning required to prepare the surface prior to installation

• remedial repairs to the building, structure or sub-fascia required to secure sign signage in a safe and professional manner.

• any other costs incurred outside MBS Digital’s control

All year ratings for printed signage are based on the supplier’s specifications and they relate to the maximum life expectancy of the vinyl on the vertical surface in Central European conditions. In New Zealand, due to harsher UV and environmental conditions, when exposed to direct sunlight the vinyl may not last as long. Horizontal surfaces such as the roof and front hoods of vehicles receive extreme sun and heat damage resulting in an even shorter lifespan. Due to the wide variety of possible uses and applications customers must notify MBS Digital in writing of any minimum lifespan requirements and should independently determine the suitability of any material for their specific purpose, prior to use.

Traffic management may be required for works on the road or public footpath in compliance with the Code of Practice for Temporary Traffic Management (CoPTTM). Traffic management plans (TMPs), CoPTTM compliance, STMS requirements, or road corridor access permits may be needed (via NZTA/local councils). We will aim to avoid these requirements where possible to keep costs down. If, during planning or on-site, traffic management is considered necessary for safety, compliance, or council direction, we will discuss options with you in advance, and any additional costs will be quoted and charged accordingly.

Customer’s obligations

1. Obtain and maintain all necessary licences, permissions and consents which may be required for the Services before the date on which the Services are to start with relevant regulatory, governmental or other authorities or other relevant third parties and obtain any consent or authorisation required in respect of the installation; Pay for any relevant approval or permissions

2. Give MBS Digital access to the premises so that MBS Digital may perform the installation and provide all such assistance as may be reasonably requested by MBS Digital promptly and without cost to MBS Digital. The customer shall move any materials and other objects obstructing or preventing installation in advance of the agreed installation date; Failure to grant/gain access will subject the client to an additional callout fee as well as re-scheduling of the work to be done, of which no guarantee of date will be available

3. Use best efforts to make sure that the premises and any equipment provided are safe and without risk for MBS Digital employees and agents. The customer must tell MBS Digital the location of any fire and security systems, concealed pipes and wires which may affect the installation and about any known risks and any hazardous materials at the premises, provided that MBS Digital may decline to carry out the installation if it considers that the installation in accordance with the customer’s instructions nevertheless presents a risk to MBS Digital employees and agents (without prejudice to any remedy that MBS Digital may have in this regard).

4. The customer warrants that they have unencumbered title to any materials (such as old signs) to be removed from any location at which goods are delivered or to be installed, and that the customer is properly authorised to dispose of them without the consent of any third party. The customer also warrants that said materials are safe to remove, that are not contaminated or contain dangerous components.

5. Provide information about the customer, the premises and any other relevant information so that MBS Digital can perform the installation. The customer must write to MBS Digital to tell them of any changes to this information;

6. Ensure that MBS Digital staff and contractors have adequate welfare facilities (toilet and washing facilities).

7. Maintain the goods in accordance with the instructions pamphlets or directions are given or issued by MBS Digital

 
Customer’s obligations for Vehicle Signage

It is the customer’s responsibility to ensure vehicle suitability and that the existing surface to be vinyl wrapped is clean, dry and free from grease, dirt, wax, oil, and free from any existing graphics and decals upon delivery to MBS Digital’s premises.

A $80.00+GST fee will be added to the invoice for all vehicles that have not been recently washed (i.e., the vehicle must be clean, not waxed). This fee includes the labour cost of washing your vehicle by our certified installers. To avoid this charge, please wash your vehicle before your installation starts.

The customer must tell MBS Digital of any previous repair work or repainted areas of the vehicle prior to installation.

We cannot warranty any graphics installed over top of damaged paint, we recommend that all damaged get repaired and repainted prior to installation, and that newly painted area be allowed 3-4 days to fully cure before installation of graphics.

MBS Digital vehicle preparation does not include paint chip repairs or the removal of dents, scrapes and paintwork scuffs.

Should badges need to be removed MBS Digital will at all times use the very best care. Any resulting damage to the badge or marks on the paintwork surface may require remedial work when the Signage is removed at a later date; MBS Digital holds no liability for any future remedial work following removal of the badge.

In the event that a customer requests that MBS Digital removes a pre-installed graphics, applied by a company other than MBS Digital, MBS Digital will make every effort to remove the existing graphics, but will not be held responsible for any damage they may occur to the vehicle surface during the wrap removal.

MBS prefers to use our premises for installation. If the customer elects to have the vinyl installation performed at non MBS Digital premises, MBS Digital will not be held liable for any issues related to improper installation conditions.

Vehicle delivery to and retrieval from appointed installation premises is the customer’s responsibility and must be undertaken in good time what advised by MBS Digital.

Vehicles Storage Fee: Vehicles or trailers left at MBS Digital premises will be charged a daily storage fee. A fee will be assessed three days after the installation has been completed. Vehicle or trailers left at MBS Digital’s premises in excess of thirty days will be subject to a lien sale.

Any additional costs will be quoted and charged accordingly.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Thank you for choosing MBS Digital Limited for your printing needs.