Terms and Conditions for Printing Services

These Terms and Conditions (“Terms”) apply to all services provided by MBS Digital (“the Company”, “we”, “us”, “our”) for the printing, production, and related services (“Services”) offered to clients (“Client”, “you”, “your”). By placing an order or engaging in any service with us, you agree to comply with these Terms, which are governed by New Zealand law.

1. General Agreement

1.1 By placing an order with us, the Client agrees to these Terms and Conditions in full.

1.2 These Terms form the entire agreement between the Client and the Company unless otherwise agreed upon in writing.

1.3 The Company reserves the right to modify these Terms at any time. Any changes will be posted on our website or communicated directly to the Client.

2. Quotation and Acceptance

2.1 All quotes provided by the Company are valid for 30 days, unless otherwise specified. A quote is an estimate, and final pricing may vary based on changes to the scope or specifications of the order.

2.2 The Client agrees to the quote by providing written or electronic confirmation, which constitutes the acceptance of the terms outlined in the quote and these Terms and Conditions.

2.3 The Company reserves the right to amend prices in the event of significant changes in materials, production costs, or labour, or if the Client requests a change in the scope of work.

3. Orders and Specifications

3.1 The Client is responsible for providing accurate details and specifications for the printing job, including but not limited to text, design files, colours, sizes, quantities, and paper types.

3.2 All artwork and files must be provided in a format that meets the Company’s specifications. The Company is not responsible for any errors or issues resulting from files submitted in the wrong format, with incorrect details, or if they are of insufficient quality.

3.3 The Client may request a proof of the design or finished product prior to final production. The Company will provide a proof for approval, and no production will commence until the proof is approved by the Client in writing. The Client is responsible for ensuring that all details are correct before approving the proof.

3.4 Any amendments or revisions requested by the Client after the proof is approved may incur additional charges, and may delay the production timeline.

4. Payment

4.1 Payment terms will be outlined in the quotation or invoice provided by the Company. In the absence of specific terms, payment is due upon delivery of the printed materials, unless otherwise agreed upon.

4.2 The Company reserves the right to request an upfront deposit for the order, particularly for large orders or custom work. The balance of the payment is due prior to the release of the final product.

4.3 Payments may be made via bank transfer, credit card, or other agreed-upon methods. The Company reserves the right to withhold delivery of the final product if the Client’s payment is not received.

4.4 If the Client fails to pay any amount due within the agreed time, the Company reserves the right to charge interest at a rate of 10% per annum on the overdue balance, along with any legal or collection costs incurred in recovering the debt.

5. Delivery and Shipping

5.1 Delivery dates are estimates only, and while the Company will make all reasonable efforts to meet the delivery timeline, the Company is not liable for any delays, losses, or damage that may occur in transit.

5.2 The Client is responsible for providing accurate delivery information, including delivery address and contact details. Any costs incurred due to incorrect or incomplete delivery information may be passed on to the Client.

5.3 Delivery charges may apply, depending on the location and size of the order. The Client will be advised of any delivery costs at the time of placing the order.

5.4 The Company will not be liable for any delays in delivery caused by circumstances beyond its control, including, but not limited to, natural disasters, strikes, accidents, or issues with third-party delivery providers.

6. Quality and Inspection

6.1 The Company strives to ensure that all products meet high-quality standards. However, the Client acknowledges that variations in colour, size, and finish may occur due to the nature of the printing process. Such variations are generally within acceptable industry standards.

6.2 The Client must inspect the goods upon delivery. Claims for defects or discrepancies must be made in writing within 7 days of receiving the order. After this period, the products are deemed to have been accepted by the Client.

6.3 The Company is not responsible for any issues arising from the Client’s approval of the proof or final design.

7. Intellectual Property

7.1 The Client represents and warrants that it owns or has the right to use all intellectual property (including trademarks, designs, logos, images, and text) provided to the Company for printing.

7.2 The Client grants the Company a licence to use such intellectual property solely for the purpose of fulfilling the order.

7.3 The Company may use the Client’s final printed products for marketing or promotional purposes unless the Client requests otherwise in writing.

7.4 The Company will not be liable for any infringement of third-party intellectual property rights arising from the Client’s use of materials provided to the Company for printing.

8. Cancellations and Changes

8.1 Once an order is placed, cancellations or changes may not be accepted, particularly if production has already commenced. If the Client wishes to cancel or modify an order, they must inform the Company as soon as possible.

8.2 If cancellation is accepted, the Company may charge a cancellation fee to cover any costs incurred up to that point, including the cost of materials, labour, and administration.

8.3 The Client may not change the scope of work after the approval of the proof without incurring additional charges.

9. Liability and Limitations

9.1 The Company will not be liable for any loss, damage, or consequential loss caused by delays, errors, or defects in the final printed materials, unless it can be proven that the Company was negligent.

9.2 The Client agrees to indemnify the Company against any claims, costs, and damages arising from the use of the Client’s intellectual property or any third-party claims related to the products.

9.3 The Company’s liability in respect of any defective goods is limited to the reprinting or replacement of the goods, at its discretion, but in no case will the Company’s liability exceed the total price of the order.

10. Force Majeure

10.1 The Company will not be held liable for failure to perform its obligations under these Terms if such failure is due to circumstances beyond its reasonable control, including, but not limited to, natural disasters, industrial actions, or any other events of force majeure.

11. Privacy

11.1 The Company is committed to protecting the privacy of its Clients in accordance with the Privacy Act 2020 (NZ). The personal information provided by the Client will be used solely for the purpose of fulfilling the order and communicating about the services provided.

11.2 The Client’s personal details will not be shared with third parties unless required by law or for purposes related to fulfilling the order (e.g., shipping or payment processing).

12. Governing Law

12.1 These Terms are governed by the laws of New Zealand, and any disputes will be resolved within the jurisdiction of New Zealand courts.

13. Severability

13.1 If any part of these Terms is found to be invalid or unenforceable, the remainder of these Terms will remain in full effect.

14. Contact Information

For any inquiries or issues regarding these Terms, please contact us at:

   MBS Digital
   23-29 Broderick Road, Johnsonville, Wellington 6037
   Phone: 04 4775705
   Email: mbs@mbsdigitalprint.com
   Website: www.mbsdigital.co.nz

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Thank you for choosing MBS Digital Limited for your printing needs.